We Are Here to Help
M Signature and The Grove stand behind our craftsmanship and our Customer Care Team is on hand to assist our homeowners with their questions and concerns. It is our pleasure to be a part of your community and working together with your HOA, we hope that we make settling into your new home a pleasant experience.
Thank you for the purchase of your new M Signature home at The Grove. We are grateful that you are a part of our community and now that you are living in your home, we want to continue providing you with an exceptional level of customer service.
With the emergence of the virus COVID-19 and the events surrounding it, M Signature and our trade partners are continuing to evaluate the incoming information from the CDC and putting safety measures in place to protect you and our team members. This may result in delays for some services to your home, however, please don’t hesitate to communicate your concerns with our team.
Helpful Contact Information:
- Service request via email at email@example.com.
- Questions or concerns regarding your home to our office by phone: (512) 954-5708
- Emergency service request by phone: (512) 623-0514
- Appliance issues/concerns should be addressed directly to the manufacturer.
Emergency Service includes:
- Total loss of cooling or heating if the temperature is above 78° or below 65° respectively.
- Total loss of water to the home, or sewer back up*
- Total loss of electrical service to the home*
*Within the two year warranty period, and not due to either the utility company or occupant misuse.
If you are unclear as to whether your issue is an emergency, please call (512) 954-5708 and we will be happy to assist you in making this determination.
If you have any concerns or questions, please do not hesitate to reach out. For nonemergency service concerns please submit your request to firstname.lastname@example.org or call The Grove Customer Service Line at (512) 954-5708.
Upon submission of your request, please be prepared to assist our Warranty Field Manager with detailed information, images, or video of a request. This will help limit the time needed within your home for all service needs. If a trade partner or material needed for one or more of your requested services is not available at the time of your request, the service will be deferred until the trade or material will be available. M Signature will keep you abreast of this timeline and reach out to you to reopen your service request.
If you or an occupant within your home is currently experiencing an acute illness, you may still submit your warranty service, however, the service request will be deferred. M Signature will ask that you resubmit your deferred service once all occupants within the home have had adequate time to recover per the CDC guidelines, and M Signature will evaluate the service need at that time. Please note if someone is ill when submitting a request.
Due to potential delays, M Signature will determine how the service is warranted by your service submission date, not the date the service commences. If, due to illness or contributing factors, you were not able to submit a warranty within your warranty period, please reach out to our office so we may assist.
Again, M Signature will be monitoring the situation closely and will update you on any changes that may affect warranty services to your home. Thank you for your understanding, we respectfully want to proceed in these uncertain times with the utmost professionalism and consideration for everyone’s safety.